Warranty & Repairs

Your Covetear purchase is inspected by our Quality Control team and Customer Care staff prior to dispatch. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. In addition, Covetear provides an extended 12-month warranty on all goods, including Made-To-Order purchases.

What is covered under the warranty?

All Covetear jewellery comes with a 12-month warranty covering manufacturing faults, including Made-to-Order purchases.

Every order is inspected by our Quality Control and Customer Care team prior to dispatch. This warranty is in addition to the guarantees that can't be excluded under Australian Consumer Law.

What isn't covered?

The warranty doesn't cover general wear and tear, loss of jewellery, accidental damage, or tarnishing and discolouration caused by chemicals, lotions or improper care.

We recommend checking and gently tightening threaded pieces weekly to reduce the risk of unexpected loosening or loss.

How do I make a claim?

Email customercare@covetear.com with two clear photos showing the issue, your order number, and a brief description of the fault.

We aim to respond within 1-2 business days with next steps. Check your spam folder if you don't hear back.

When can I lodge a claim?

Within 12 months of purchase, for manufacturing faults covered by the warranty.

Resolution Policy

Once assessed, eligible items may be repaired, replaced or refunded in accordance with Australian Consumer Law.

Full Terms & Conditions

If you can't find what you're looking for, contact customercare@covetear.com (we aim to respond within 24 hours), or use Live Chat for anything urgent.