Covetear Returns Policy

Covetear complies with Australian Consumer Law. Our jewellery comes with consumer guarantees that cannot be excluded. In addition, Covetear offers a 12-month manufacturer’s warranty, which applies in addition to your rights under Australian Consumer Law (which may extend beyond 12 months depending on the product and issue).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We want you to adore your Covetear piece, but we understand that sometimes the wrong item is chosen or you may change your mind. Please read the information below carefully before lodging a return.

Change-of-Mind Returns (Online Orders)

We accept change-of-mind returns for unused and unworn jewellery within 30 days of dispatch, provided all of the following conditions are met:

  • All Ready-to-Ship and Production-on-Demand items are eligible
  • Earrings may only be returned if the sterilisation seal is fully intact
  • Items must be in new condition and include all original packaging, including the gift box
  • Returns are available to both Australian and international customers

Refunds vs Store Credit (Change of Mind)

For approved change-of-mind returns, you may choose between:

  • Store credit (no restocking fee applied), or
  • Refund to the original payment method, less a 10% restocking fee

The 10% restocking fee helps offset non-refundable merchant fees, handling, inspection, and packaging costs incurred in fulfilling your order.

Important:
The restocking fee applies to change-of-mind returns only and does not apply where a return is required due to a fault, misdescription, or error on our part in accordance with Australian Consumer Law.

Hygiene Notice:
The sterilisation seal requirement applies to change-of-mind returns only and does not limit your rights if an item is faulty under Australian Consumer Law.

In-Store Purchases

Eligible items purchased in-store that are unworn, unused, and in original packaging may be returned or exchanged within 14 days of purchase.

Returns or exchanges must be processed at the original Covetear Studio where the item was purchased. Proof of purchase is required.

Piercing services, installed jewellery, and custom orders purchased in-store are final sale, unless deemed faulty under our warranty obligations.

Purchases made in-store or through authorised stockists must be returned to the original place of purchase in accordance with their returns process. This does not limit your rights under Australian Consumer Law.

Re-Stocking Fee

A 10% restocking fee applies to:

  • Change-of-mind returns where a refund is requested
  • Order cancellations (where permitted)
  • Incorrect size or style selections where no exchange is made

The restocking fee is waived where:

  • Store credit is selected instead of a refund, or
  • The return is due to a fault, misdescription, or our error

The restocking fee does not limit your rights under Australian Consumer Law.

Final Sale Items

The following items are not eligible for change-of-mind returns, unless faulty:

  • Sale items
  • Items purchased using a discount or promotional code (store credit only for change-of-mind returns, unless faulty)
  • Custom-made pieces
  • Earrings that have been removed from their sterile envelope or where the seal has been damaged
  • Earrings not delivered in a sterile envelope
  • Gift cards and vouchers
  • Consumables

Piercing & Installation Services Refunds Policy

For hygiene and safety reasons, all jewellery used during a Covetear piercing appointment is final sale, unless a manufacturing fault is identified under our warranty.

Piercing services and installation charges are non-refundable.

Return Process

All returns must be lodged via our Returns Portal.

How to Return

  1. Log in to your customer account and select the relevant order
  2. Choose the item(s) you wish to return and select a reason
  3. Select your preferred resolution: store credit or refund
  4. Agree to the Returns Policy
  5. You will receive an email with return instructions

Return Shipping

  • Covetear does not cover return shipping costs unless the return is due to a fault or our error
  • Customers are responsible for the safe return of items and should use a tracked shipping service
  • We do not refund customs duties, taxes, or VAT for international orders

Approved change-of-mind returns must be received within 7 business days of approval. If a return is delayed in transit or held at a collection point, please contact us as soon as possible. This timeframe does not limit your rights under Australian Consumer Law for faulty items.

Order Cancellations

Order cancellations may be requested within 24 hours of purchase, provided the item has not been dispatched.

A 10% cancellation fee applies to cover non-refundable merchant and processing fees. Orders containing Production-on-Demand or custom items cannot be cancelled once placed.

For cancellation requests, please contact customercare@covetear.com.

Returning a Gift

Returned gifts are eligible for store credit only, unless the original purchaser initiates the return.

To process a gift return, you will need the order number and one matching detail from the original order (postcode, phone number, or email address). Due to privacy laws, we are unable to retrieve this information on your behalf.

International Returns

For international orders:

  • Return shipping costs are the customer’s responsibility unless the item is faulty
  • Returned items remain the customer’s responsibility until received by Covetear
  • A tracked shipping service is required and tracking details must be shared with customercare@covetear.com

Faulty or Damaged Items & Warranty Claims (12 Months)

If you believe your item is faulty or damaged, please contact customercare@covetear.com with:

  • Two (2) clear photos showing the issue
  • Your order number
  • A brief description of the fault

We aim to respond within 1–2 business days with next steps. Eligible items may be repaired, replaced, or refunded in accordance with Australian Consumer Law.

Please check your spam folder if you do not receive a response.

If you can't find what you are looking for, please Contact Us by email at customercare@covetear.com. We will endeavour to respond within 24 hours.

For anything urgent, please use our Live Chat.