Covetear Terms & Conditions

Securing Your Appointment

A valid credit card is required to secure all piercing appointments. Your card will not be charged at the time of booking unless your appointment is part of a promotional offer requiring prepayment (see Promotional Bookings below).

Cancellations and No-Shows

Appointments cancelled with less than 24 hours notice, or where the customer does not attend, will be charged the full-service fee applicable to the booked appointment to the card on file. The full-service fee is the total cost of the piercing service booked, excluding jewellery. This charge will be applied at the time of the missed or late-cancelled appointment.

If a no-show charge has been applied, you may rebook your appointment at any time without incurring a further deposit or charge. Rebookings following a no-show must be made directly with your preferred Covetear studio and cannot be made via the online booking system.

Rescheduling

You may reschedule your appointment at any time with more than 24 hours notice at no charge. For same-day rescheduling, please contact your preferred studio directly. Repeated rescheduling of the same appointment may, at Covetear's discretion, be treated as a cancellation and subject to the cancellation policy above.

Lateness

We hold appointments for up to 15 minutes past the scheduled start time. Arrivals after this point may be treated as a no-show at the studio's discretion, and the full-service fee may be charged to the card on file. Where time permits, we will do our best to accommodate late arrivals, however we cannot guarantee the full appointment can be completed.

Promotional Bookings

Some piercing promotions require a non-refundable prepayment at the time of booking. This amount will be forfeited in full if the appointment is cancelled for any reason, including cancellations made with more than 24 hours notice. Promotional rates apply only to the specific service booked and cannot be transferred to an alternative piercing type or redeemed against other services or products. If an appointment is rescheduled, the promotional rate will be honoured only if the promotion is still active at the time of the rescheduled appointment. If the promotion has ended, the current full-service rate will apply.

Customers under the age of 18 must be accompanied by a parent or legal guardian at the time of their appointment. The accompanying adult must provide valid government-issued photo identification and sign a consent form on behalf of the minor prior to the piercing being performed.

Covetear reserves the right to refuse a piercing appointment where appropriate consent or identification cannot be provided. Age restrictions may apply to certain piercing types in accordance with applicable law and Covetear's internal guidelines.

Please contact your preferred studio prior to booking if you have questions regarding age requirements for a specific piercing.

For your safety and the safety of our staff, you are required to disclose any relevant medical conditions, known metal allergies, current medications (including but not limited to blood thinners or immunosuppressants), skin conditions, or other health factors that may affect your suitability for a piercing prior to your appointment. This information will be requested at the time of your appointment via a client intake process.

Covetear reserves the right to decline or halt a piercing at any point during the appointment where a health risk, contraindication, or safety concern is identified by our piercing staff. This decision is made at the sole discretion of the piercer and is taken in the interest of your health and wellbeing. No charge will be applied where an appointment is declined prior to commencement on health grounds. Where a piercing is halted mid-appointment for safety reasons, Covetear's liability is limited to the extent permitted by applicable law.

Please contact your preferred studio prior to booking if you have questions regarding age requirements for a specific piercing.

Right to Refuse Service

Covetear reserves the right to refuse or discontinue a piercing appointment at the discretion of our piercing staff. This includes, but is not limited to, circumstances where a customer appears to be under the influence of alcohol or drugs, where the piercing site is deemed unsuitable due to skin condition or anatomy, where the customer is behaving in a manner that compromises the safety or comfort of staff or other customers, or where any other safety or suitability concern is identified. Where an appointment is refused prior to commencement on these grounds, no charge will be applied. Covetear will not be liable for any loss or inconvenience arising from the exercise of this right.

Piercer Discretion and Jewellery Suitability

Our piercers are trained professionals whose primary obligation is to your safety and the long-term success of your piercing. The piercer reserves the right to recommend against a specific jewellery style, size, or placement based on your individual anatomy, skin condition, or other factors identified at the time of your appointment. This recommendation applies regardless of jewellery purchased in advance, whether in-store or online. Covetear will not be liable for piercing complications arising from a customer's decision to proceed against the piercer's professional advice.

Aftercare and Healing Outcomes

Covetear will provide aftercare guidance at the time of your appointment. You are responsible for following this guidance to support the healing process. Healing outcomes are affected by individual anatomy, aftercare compliance, lifestyle factors, and other variables outside Covetear's control. To the extent permitted by applicable law, Covetear will not be liable for healing complications, piercing rejection, adverse reactions, or other outcomes arising after the appointment, including where aftercare instructions have not been followed.

Liability Limitation

To the extent permitted by the Australian Consumer Law and any other applicable legislation, Covetear's liability in connection with piercing services is limited to the cost of the service provided. Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited.

Sterile Packaging Requirements

Only earrings presented in their original, sealed sterile pouch may be used for new or initial piercings. If the sterile seal has been broken, the film punctured, or the packaging compromised in any way, we are unable to use those items for your piercing. In this circumstance, you will be required to purchase suitable jewellery at the time of your appointment. Opened or compromised items cannot be returned or exchanged. The determination of whether packaging meets our sterile requirements is made at the sole discretion of Covetear piercing staff.

Jewellery Suitability for Your Piercing

We are unable to guarantee that jewellery purchased online will be suitable for your desired piercing. Suitability is affected by factors including post length, gauge, front attachment size, and individual anatomy, and can only be assessed at the time of your appointment. If the item you have purchased is not suitable for your piercing, you will be required to purchase an appropriate alternative at the time of your appointment. Your original online purchase can be returned via our Online Returns Portal. We do not process exchanges or returns for online purchases in-store.

Piercer Discretion

As noted above, our piercers reserve the right to recommend against the use of any jewellery item based on their professional assessment of your anatomy or the suitability of the piece. This applies to both online and in-store purchases. Covetear will not be liable for any costs incurred as a result of jewellery being deemed unsuitable at the time of your appointment.

Inclusions
The Free Piercing Experience includes ear curation and up to three (3) complimentary piercing procedures per appointment, for one person. The piercing procedure is complimentary. Jewellery is not included.

Jewellery
All jewellery is priced separately and must be selected and purchased on the day from Covetear's in-store 14K gold collection. Jewellery prices start from $170 per piece. Prices are subject to change without notice.

Jewellery Restrictions
The following jewellery may not be used at the Free Piercing Experience:
(a) Jewellery purchased online through covetear.com or any other channel prior to the appointment;
(b) Jewellery from an existing Covetear piercing (Circular Piercing service);
(c) Any other pre-purchased jewellery not sourced from Covetear's in-store collection on the day of the appointment.
Customers wishing to use pre-purchased jewellery should book a regular appointment.

Security Hold
Due to high demand, a security hold of $100 AUD is required to confirm a Free Piercing Experience booking. This amount is held at the time of booking and is not a charge. Further details regarding the conditions under which the security hold may be applied are available from your studio directly.

Promotions and Discounts
No promotions, discounts, or offers may be combined with the Free Piercing Experience, with the exception of Stack Club redemptions. Stack Club redemptions may be applied at the time of the appointment in accordance with Stack Club terms.

Reservations
Covetear recommends that customers browse the jewellery collection at covetear.com prior to their appointment. Customers wishing to reserve a specific piece should contact their studio directly prior to the appointment date. Covetear does not guarantee the availability of any specific style or piece.

Eligibility
This offer is available for new piercings only and is subject to suitability assessment by the piercing team on the day. Covetear reserves the right to decline a piercing service where it determines, in its reasonable discretion, that the service is not appropriate for the customer.