Terms & Conditions

These terms and conditions shall apply in respect of all purchases from Covetear Pty Ltd unless they are specifically varied in writing and signed by and on behalf of both Covetear Pty Ltd and the purchaser of the Product (Purchaser). Unless otherwise set out in this Agreement, any reference to time shall be of the essence. If any provision of the contract or of these terms and conditions is held invalid or unenforceable for any reason or for any purpose, such invalidity or unenforceability shall not affect the remaining provisions if on deletion of the offending provision the remaining provisions of the contract can be given effect in line with the basic intention of the parties, and to this end any offending provision is declared to be severable. Covetear Pty Ltd and the Purchaser agree that the proper law of the contract shall be that of the State of Queensland, and the parties agree to submit to the non-exclusive jurisdiction of the Court of that State.

Purchasing 

You warrant that any information you give to COVETEAR Pty Ltd. in the course of completing the purchase process will always be accurate, correct and up to date. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors.

By placing an order on covetear.com, you agree to receive marketing communications from COVETEAR Pty Ltd, from which you can unsubscribe at any time via the unsubscribe link in the email footer. 

Payment can be made by the following credit cards: Visa, Mastercard and Amex. Purchases made instore are verified by Tyro Payments. All credit/debit card transactions on the Website are processed using Shopify Payments or Stripe. If the issuer of your payment card refuses to authorise payment to COVETEAR Pty Ltd, your order will be not processed and accepted. 

We do not accept Paypal. 

When selecting the Afterpay option, you will be directed to the Afterpay site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website. If the Afterpay refuses to authorise payment to COVETEAR Pty Ltd, your order will not be processed and accepted. 

COVETEAR Pty Ltd cannot guarantee that all products marked as available are in stock at the time of your order due to stock discrepancies. If a product is unavailable, we may contact you by phone or by e-mail to indicate any delays. 

Package Protection - Ship Insure Claims Policies

Lost
● Shipinsure considers an order lost if it has not been marked as delivered by estimated delivery date. Customers can file a claim two days after the carrier confirms the package as lost.
● Claims for packages presumed lost by the carrier can be filed after a specific period based on the shipment’s status/ For domestic shipments, claims can be filed two days after the carrier presumes the package is lost. For international shipments, including claims can be filed 14 days after the carrier presumes the package “Lost.”
Damaged
● A damaged item is defined as a product that is visibly broken and unusable, such as shattered, bent, crushed, or similarly damaged items. ShipInsure may request further evidence, such as photos or videos.
● ShipInsure does not cover damages such as scratches, dents, manufacturing defects, packaging errors, or unsealed items.
Stolen
● Claims for packages marked as “delivered” but not received are categorised as stolen. Customers can file claims after two days from the delivery status update to ensure it was not mis-delivered or easily found around the premise.
● Claims must be filed within 14 days from the date the package was marked as “delivered”
● For orders with a high order value, Shipinsure may require a police report when the customer package is marked as “delivered”but not present at the residence.

By consenting to Covetear's SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your provider. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us at customercare@covetear.com for more information. We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Your right to privacy is important to us. You can see our full Privacy Policy to determine how we collect and use your personal information.

• Covetear Gift Cards Vouchers and Store Credits will be valid for 3 years from the date of issue.
• Online Gift Vouchers and Store Credits may only be redeemed online at covetear.com
• Gift Vouchers and Store Credits purchased from one of our studios may only be used in-store.
• Online and In-store gift Vouchers and Store Credits are not interchangeable or transferrable between customers.
• Gift cards are issued in AUD however can be used in either currency for redemption.
• Gift cards may not be exchanged if lost or stolen.
• If a purchase does not use the full value of the gift card, any remaining balance can be used for future purchases prior to the expiry of the card. Any balance that remains on the card at expiry will not be available for use. 

• Styles marked as Pre-Order or Made To Order will be delivered on the specified date listed in the item description.
• If you purchase a Pre-Order or Made To Order item, you will still receive a confirmation for your order once it has been placed.
• You will hear from us again when your Pre-Order or Made To Order item has arrived into our warehouse and is ready to be dispatched.
• We will send then send you a shipping confirmation once it has been shipped.
• If you order more than one item, and any one of them is a Pre-Order style, your order will be partially fulfilled with the ready-to-ship items sent first. Pre-Order order styles will be sent at a later date.

Piercing Appointment Terms and Conditions

We require a valid credit card to secure piercing appointments, however, customers will not be charged at the time of booking. Appointment no-shows or cancellations with less than 24 hours notice will be charged the full-service fee and charged to the card on file. If a no-show charge occurs, the customer may re-book at any time without further deposit or charge. Re-bookings due to a no-show must be done directly with the store.
Covetear allows rescheduling at any time. For same-day rescheduling please contact your preferred studio for assistance.

Piercing Promotions may require a non-refundable payment at the time of the booking, where the full-fee will be forfeited if the appointment is cancelled.

Use of Online Store Purchases for Piercings at A Covetear Studio

1. Only earrings in their sterile pouch may be used for new/initial piercings. If the seal has been broken, or the film has been punctured, we are not able to pierce with these items. You will need to purchase new earrings at the time of the appointment. We cannot accept returns on the opened items.
2.We cannot guarantee that the earring items you have chosen will work for your desired piercing. If the post or front attachment is not the correct piece, you will need to re-purchase the item at the time of your appointment and return your online order via the Online Returns Portal. We do not exchange or return online purchases in-store.

Liability

If you would like to delete an account you can also contact customercare@covetear.com and our team will assist you. 

 

 

*15% OFF YOUR FIRST PURCHASE 

• To redeem this offer, you must subscribe to the Covetear newsletter then enter the emailed promo code at checkout when placing your first order at covetear.com
• Discount cannot be applied after order has been placed and confirmed.
• The offer will expire once you have placed your first online order and applies only to first time orders with no minimum spend.
• The offer is valid on full priced items only and excludes gift cards and sale items. The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable and no cash alternative is offered.
• Discount applies to online purchases only. Discount cannot be used in Covetear stores for piercing or jewellery purchases.
• If you choose to refund or return your order, the offer will not be valid on your return or next purchase.
• Covetear Pty Ltd reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

VALENTINES DAY FREE LOVE LETTER - 2024

Refunds

Refer to the Returns Policy for product purchases.

Gift Cards purchased online are non-refundable and non-transferable.

Read our full Returns Policy here.

Read our Privacy Policy here.

Read our Shipping Policy here.

Read our full Warranty & Repairs Policy here.