Returns Policy

Covetear complies with Australian Consumer Law and our products come with a 12 Month Warranty and Consumer Guarantee that ensures our products are sold without faults and are the same as described online. 

We want you to adore your Covetear purchase, but we understand that sometimes you choose the wrong product, or have a change of heart.

Please carefully read our Return Policy below.

• Covetear refunds and/or provides Store Credit for unused and unworn jewellery within 14 days of the dispatch date, with the exception of earrings that can only be returned under certain conditions. 

• Earrings can only be returned if the seal on the certified sterile pouch has not been damaged or broken. Our blue sterilisation envelope is certified and checked by a team member for any sterile breaches prior to delivery.

• You may return your purchase for a Store Credit or a Full Refund, minus shipping fees. We only accept returns in new condition with original packaging, including gift box, for both Australian and International customers.
  
  
• You may return earrings purchased online for piercing in-store, providing they are still in the undamaged sterile pouch. Earrings purchased online cannot be exchanged or refunded in-store. 

• For your safety and the safety of others, all jewellery used for a new Covetear piercing in a retail location is final sale, unless there is deemed to be a manufacturing fault that falls under our warranty terms & conditions.

• Piercing services and install charges are non-refundable. 

For Store Credit: Once your return is received, please allow 5 business days for your Store Credit to be issued. This will be received electronically via the same email address attached to the original order.

For Refunds: A full refund will be issued upon receipt of the returned item(s) to our warehouse. Once we have received and processed your return, please allow up to 5-10 business days for it to reflect in your account. 

Please note that we do not cover the cost of returns unless they are due to a fault of ours. Covetear does not pay for the shipping costs of returned items. It is at the client’s expense to safely return unworn jewellery to Covetear and their responsibility until confirmation of receipt by our customer service team.

We are not able to refund customs and VAT government charges for orders sent to destinations outside Australia. 

We do not accept returns of:

• Sale Items: All sale items are final. We do not offer refunds or credit notes on sale items that have been marked down unless the product is faulty, in which case we will provide a full refund.
• Items purchased using a discount/promo code are only eligible for store credit, unless faulty.
• Earrings: For hygiene reasons, we are unable to accept any returns on earrings that have been removed from their sterile envelope, or if the sterile envelope has been damaged or punctured unless the item is faulty, in which case we will provide a full refund. Earrings that are not delivered to you in a sterile envelope are not eligible for returns, so please choose carefully before ordering.
• Gift Cards and Vouchers
• Consumables
• Purchases that were made at the Covetear Studio or a stockist.

All jewellery must be returned via our RETURN PORTAL. Follow the steps below for returns. You will receive email updates as your return progresses.

How to return your items/s:

1. Lodge a return via our RETURN PORTAL
2. Enter your order details.
3. Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item.
4. Read our Return Policy and check the confirmation box.
5. Choose your return resolution. You have the option of a store credit or a refund to your original payment method depending on your purchase.
6. For all exchanges/change of of mind returns - youu will receive an email with return instructions. If the item is faulty, we will provide you with a returns label.
7. Once your return has been received, checked and approved by our team your refund or store credit will be processed. Please allow for up to 5 business days for your refund to be received once approved.

Important: Online purchases CANNOT be returned to our stores directly. In-person returns will not be accepted. You must lodge your online return through the RETURNS PORTAL. 

Returning a gift you have received?

You can request a return of a gift via our RETURN PORTAL. 

We only offer store credits for gifts, unless the original purchaser initiates the return.

You will need the order number and phone number/postcode/email from the original order that was placed. You can find this information by asking the person who made the purchase or referencing your gift receipt. Unfortunately due to privacy reasons, we are unable to share another customers information. 

International Returns

For all international orders, return shipping is the responsibility of the customer unless the product is deemed faulty. It is your responsibility to ensure the goods reach our warehouse as we cannot be responsible until they are received. We recommend using a tracked method of postage to ensure your return arrives to us safely. Please include the completed Return Form via the RETURN PORTAL including your name, address, order number in the parcel to prevent delays in the processing of your return.

Faulty or Damaged Items

If you received an item online which you believe to be faulty or damaged, please contact us immediately at orders@covetear.com with 2 clear images of the damage or fault, your order number and a detailed description and we will be in touch with next steps.

Please read our Warranty Policy to ensure your purchase is eligible for a warranty claim.

Warranty Claims

If your item is within the 12  month warranty period, you can make a warranty claim through the RETURN PORTAL. Please read our Warranty Policy to ensure your purchase is eligible for a warranty claim.

How to make a claim:

1. Lodge a return via our RETURN PORTAL
2. Enter your order details.
3. Select the item(s) you would like to return and make a claim on by checking the relevant boxes.
4. Select "Item is faulty (warranty claim)" from the return reason options. Include up to 4 images of the faulted item and describe the fault in detail.
5. Read our Return Policy and confirm to agree.
6. Your return will be submitted as a pending request.
7. We will then reach out via email to you with next steps within 1-2 business days. Please check your spam/junk folder if you do not hear from us,we may be hiding in there.

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