Terms & Conditions

These terms and conditions shall apply in respect of all purchases from Covetear Pty Ltd unless they are specifically varied in writing and signed by and on behalf of both Covetear Pty Ltd and the purchaser of the Product (Purchaser). Unless otherwise set out in this Agreement, any reference to time shall be of the essence. If any provision of the contract or of these terms and conditions is held invalid or unenforceable for any reason or for any purpose, such invalidity or unenforceability shall not affect the remaining provisions if on deletion of the offending provision the remaining provisions of the contract can be given effect in line with the basic intention of the parties, and to this end any offending provision is declared to be severable. Covetear Pty Ltd and the Purchaser agree that the proper law of the contract shall be that of the State of Queensland, and the parties agree to submit to the non-exclusive jurisdiction of the Court of that State.
Website
Welcome to www.covetear.com (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services'). The Website is operated by COVETEAR Pty Ltd (ABN 56 652 374 028 ). Access to and use of the Website, or any of its associated Products or Services, is provided by COVETEAR Pty Ltd. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately. COVETEAR Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. COVETEAR Pty Ltd does not guarantee that all products presented on the Website are in stock or are available for purchase. COVETEAR Pty Ltd reserves its right to stop selling a product. Any changes to the Terms take immediate effect from the date of their publication. You should keep a copy of these Terms and Conditions for future reference.
Content
The Website, the Purchase Services and all of the related products of COVETEAR Pty Ltd. are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by COVETEAR Pty Ltd. or its contributors. 
COVETEAR Pty Ltd. will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website. 
Copyright
COVETEAR™ is a registered Australian Trademark.
COVETEAR Pty Ltd. retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you: the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of COVETEAR Pty Ltd.; or the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).
You may not, without the prior written permission of COVETEAR Pty Ltd. and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain. 
Purchasing 
In order to access the Purchase Services, you may first register as a user of the Website or place an order without creating an account. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including address, email and password.
You warrant that any information you give to COVETEAR Pty Ltd. in the course of completing the purchase process will always be accurate, correct and up to date. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors.
By placing an order on covetear.com, you agree to receive marketing communications from COVETEAR Pty Ltd, from which you can unsubscribe at any time via the unsubscribe link in the email footer. 
Payments
Payment of the Purchase Price may be made through (the 'Payment Gateway Provider'). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers. 
For security reasons, we do not store any payment information in our database. We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.
Credit Cards 
Payment can be made by the following credit cards: Visa, Mastercard and Amex. Purchases made instore are verified by Tyro Payments. All credit/debit card transactions on the Website are processed using Shopify Payments or Stripe. If the issuer of your payment card refuses to authorise payment to COVETEAR Pty Ltd, your order will be not processed and accepted. 
Paypal 
We do not accept Paypal
Afterpay 
When selecting the Afterpay option, you will be directed to the Afterpay site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website. If the Afterpay refuses to authorise payment to COVETEAR Pty Ltd, your order will not be processed and accepted. 
Order Confirmation
Following payment of the Purchase Price being confirmed by COVETEAR Pty Ltd, you will be issued with an order confirmation email to confirm that the payment has been received and COVETEAR Pty Ltd may record your purchase details for future use. The confirmation email also provides you with a tax invoice and gift receipt. 
Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
Availability
COVETEAR Pty Ltd cannot guarantee that all products marked as available are in stock at the time of your order due to stock discrepancies. If a product is unavailable, we may contact you by phone or by e-mail to indicate any delays. 
Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email.
Package Protection - Ship Insure Claims Policies

Lost
● Shipinsure considers an order lost if it has not been marked as delivered by estimated delivery date. Customers can file a claim two days after the carrier confirms the package as lost.
● Claims for packages presumed lost by the carrier can be filed after a specific period based on the shipment’s status/ For domestic shipments, claims can be filed two days after the carrier presumes the package is lost. For international shipments, including claims can be filed 14 days after the carrier presumes the package “Lost.”
Damaged
● A damaged item is defined as a product that is visibly broken and unusable, such as shattered, bent, crushed, or similarly damaged items. ShipInsure may request further evidence, such as photos or videos.
● ShipInsure does not cover damages such as scratches, dents, manufacturing defects, packaging errors, or unsealed items.
Stolen
● Claims for packages marked as “delivered” but not received are categorised as stolen. Customers can file claims after two days from the delivery status update to ensure it was not mis-delivered or easily found around the premise.
● Claims must be filed within 14 days from the date the package was marked as “delivered”
● For orders with a high order value, Shipinsure may require a police report when the customer package is marked as “delivered”but not present at the residence.

SMS Marketing
By consenting to Covetear's SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your provider. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us at customercare@covetear.com for more information. We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Your right to privacy is important to us. You can see our full Privacy Policy to determine how we collect and use your personal information.
Gift Vouchers and Store Credits
  • Covetear Gift Cards Vouchers and Store Credits will be valid for 3 years from the date of issue.
  • Online Gift Vouchers and Store Credits may only be redeemed online at covetear.com
  • Gift Vouchers and Store Credits purchased from one of our studios may only be used in-store.
  • Online and In-store gift Vouchers and Store Credits are not interchangeable or transferrable between customers.
  • Gift cards are issued in AUD however can be used in either currency for redemption.
  • Gift cards may not be exchanged if lost or stolen.
  • If a purchase does not use the full value of the gift card, any remaining balance can be used for future purchases prior to the expiry of the card. Any balance that remains on the card at expiry will not be available for use. 
Pre-Orders and Made To Order
  • Styles marked as Pre-Order or Made To Order will be delivered on the specified date listed in the item description.
  • If you purchase a Pre-Order or Made To Order item, you will still receive a confirmation for your order once it has been placed.
  • You will hear from us again when your Pre-Order or Made To Order item has arrived into our warehouse and is ready to be dispatched.
  • We will send then send you a shipping confirmation once it has been shipped.
  • If you order more than one item, and any one of them is a Pre-Order style, your order will be partially fulfilled with the ready-to-ship items sent first. Pre-Order order styles will be sent at a later date.

Piercing Appointment Terms and Conditions

We require a valid credit card to secure piercing appointments, however, customers will not be charged at the time of booking. Appointment no-shows or cancellations with less than 24 hours notice will be charged the full-service fee and charged to the card on file. If a no-show charge occurs, the customer may re-book at any time without further deposit or charge. Re-bookings due to a no-show must be done directly with the store.
Covetear allows rescheduling at any time. For same-day rescheduling please contact your preferred studio for assistance.

Piercing Promotions may require a non-refundable payment at the time of the booking, where the full-fee will be forfeited if the appointment is cancelled.

Use of Online Store Purchases for Piercings at A Covetear Studio

1. Only earrings in their sterile pouch may be used for new/initial piercings. If the seal has been broken, or the film has been punctured, we are not able to pierce with these items. You will need to purchase new earrings at the time of the appointment. We cannot accept returns on the opened items.
2.We cannot guarantee that the earring items you have chosen will work for your desired piercing. If the post or front attachment is not the correct piece, you will need to re-purchase the item at the time of your appointment and return your online order via the Online Returns Portal. We do not exchange or return online purchases in-store.

Liability

COVETEAR Pty Ltd's total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of COVETEAR Pty Ltd. is the resupply of information or Purchase Services to you. 
You expressly understand and agree that COVETEAR Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. 
COVETEAR Pty Ltd. is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of COVETEAR Pty Ltd., by third parties or by any of the Purchase Services offered by COVETEAR Pty Ltd.
Termination
Subject to local applicable laws, COVETEAR Pty Ltd. reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts COVETEAR Pty Ltd.'s name or reputation or violates the rights of those of another party. 
If you would like to delete an account you can also contact customercare@covetear.com and our team will assist you. 
 
 
Current Promotional Terms & Conditions
*15% OFF YOUR FIRST PURCHASE 
  • To redeem this offer, you must subscribe to the Covetear newsletter then enter the emailed promo code at checkout when placing your first order at covetear.com
  • Discount cannot be applied after order has been placed and confirmed.
  • The offer will expire once you have placed your first online order and applies only to first time orders with no minimum spend.
  • The offer is valid on full priced items only and excludes gift cards and sale items. The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
  • The offer is non-transferable, non-exchangeable and no cash alternative is offered.
  • Discount applies to online purchases only. Discount cannot be used in Covetear stores for piercing or jewellery purchases.
  • If you choose to refund or return your order, the offer will not be valid on your return or next purchase.
  • Covetear Pty Ltd reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
VALENTINES DAY FREE LOVE LETTER - 2024
  • To redeem this offer, you must spend $350 AUD or more in one transaction.
  • The free gift with purchase must be added at the time of purchase and cannot be redeemed retrospectively.
  • The offer is valid on full-priced items only and excludes gift cards and sale items. The promotion may only be redeemed once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
  • The offer is non-transferable, non-exchangeable and no cash alternative is offered.
  • Free Gift Offer applies to online purchases only.
  • If you choose to refund or return your order, the free gift must be returned with the full-priced items. If the gift is not returned, the full value of the item will be subtracted and withheld from the refund.
  • Covetear Pty Ltd reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

PERFECT STACK GIVEAWAY

Full Terms and Conditions for the Perfect Stack Giveaway can be found here: 

https://www.covetear.com/pages/giveaway-terms-and-conditions

Refunds

Refer to the Returns Policy for product purchases.

Gift Cards purchased online are non-refundable and non-transferable.

Policy Links
Read our full Returns Policy here.
Read our Privacy Policy here.
Read our Shipping Policy here.
Read our full Warranty & Repairs Policy here.